Frequently Asked Questions - All FAQs
Please select your question category
Online reservation form, telephone call, or just send us an e-mail with your preferences.
The cancellation policy is very simple. No cancellation fees at all. You can cancel or change your reservation anytime.
Your rental quote provides you with everything you need to put your keys in the car and go. The prices include the following insurance: *Theft Protection *Third Party Liability insurance You can also choose to have optional fully comprehensive insurance (CDW).
Certainly, additional drivers can use the car, free of charge. Just let us know before use.
Child car seats, for all ages, are available free of charge. All you need to do is claim them upon booking.
- * Discounts for online bookings
- * Free pick-up anywhere on Santorini (port, airport, hotel, any spot)
- * Free drop-off anywhere on Santorini (port, airport, hotel, any spot)
- * Free unlimited mileage
- * Free additional drivers
- * Free General Insurance against third party liability
- * Free Protection against theft
- * Free 24/7 roadside assistance
- * Free map of Santorini Island
- * Free child/baby car seat or Booster Seat
- * Cars at excellent mechanical condition
- * Credit card is not required for online booking
- * *A Credit Card in your own name must be presented at time of Rental though.
- * A 25% deposit is required within 1 week of reservation to secure your booking. We will you send you a payment request within the next 24 hours (you can either pay by Paypal or your credit card).
An International Driving License is required to drive in Santorini, if you are coming from USA or elsewhere outside European Union (EU). Your driving license must be valid for at least one year.
Yes, our fleet includes Smart and Hyundai Accent, Q10 Hyundai with automatic gearbox. We can also provide you with other automatic cars of your choice just contact us.
Yes, we can arrange for that, as long as you inform us in sufficient time, especially during high season.
You should be 23-years-old or older when you make the reservation.
If you pick up the car from Airport or Port then you have to give a 25-50% deposit. If you are having a cruise, and you pick up the car from the Top of Cable Car in Fira you have to pay the total price of your reservation. The reason that we ask for the deposit and the payment is that there is a very high percentage of non show reservations from Santorini Airport, Port and Cruises. The payment can be through Paypal and it is easy and secure. You can also pay with credit card in Paypal. We will send you a Paypal request.
When you reach Santorini Island, a member from our team will be on the spot you ask for pick-up, holding a card with your name. For your identification to proceed, you should keep handy your driving license.
You can pick up your chosen rental car anywhere on the island (port, airport, hotel, any spot on Santorini). The same goes for drop-off. The delivery and Collection is always free.
Yes, there is. Many fuel stations are located across Santorini Island. Upon drop-off, the rental car should have fuel at the same quantity as received.
You can pick up or drop off the rental car 24h.
The rental cars are to be used on asphalt road. Off-road drive is not covered under contract.
Santorini-Car-Rental.com provides 24h roadside assistance. In case of car breakdown or accident, just give us a call and a team of experienced mechanical engineers will take care the rest. Also, keep in mind to file an Accident Report along with the third party motor vehicle driver, if involved, so you can claim the car damage waiver.
You can contact us and we can arrange for you keeping the car longer, if it is available. You will be charged the usual rates for extra days. In case of no early notice, extra charge applies. In particular, a delay shorter than 1 hour (up to 59 minutes) is free of charge. The rate of a daily rental applies to delays longer than 1 hour.
Yes, you do. If you realise a problem, not present upon pick-up, you should inform us before drop-off.
First you should call us 30 minutes before coming to the cable car. This is necessary in order to be on time. Dissebarkation does not have a fixed time so you must inform us about you arrival time. If you cannot find a telephone device you can call from the top of the cable car. There are plenty of shops to make a tel call.
We will meet you in the exit of the cable car holding a banner with your name. We will walk together 5 minutes to the nearest parking to deliver you the car. This is the map of the cable car Cable Car Map
You will return the car at the same location you received the car.